Franchise Privacy Policy

Effective Date: June 24, 2026

Captain Sparkles (“Captain Sparkles,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, applying for franchise opportunities, or interacting with our franchise network.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Service request details
• Franchise inquiry information
• Employment application information
• Any information submitted through contact forms, online chat, surveys, or promotional offers

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and settings
• Device information
• Pages viewed and website activity
• Referring websites
• Date and time of visits
• Cookies and similar tracking technologies

How We Use Your Information

Captain Sparkles may use your information to:

• Respond to service requests and customer inquiries
• Schedule and manage appointments
• Provide customer support
• Process franchise inquiries and applications
• Send updates, promotions, and marketing communications
• Improve our website, services, and customer experience
• Analyze website performance and usage trends
• Protect the security of our systems and franchise network
• Comply with legal and regulatory obligations

Franchise Network Information Sharing

Captain Sparkles operates through a network of independently owned and operated franchise locations.

Information submitted through our website may be shared with the appropriate franchise owner, regional representative, or authorized business partner for the purpose of:

• Responding to service requests
• Providing estimates or scheduling services
• Supporting customer care
• Evaluating franchise opportunities
• Managing franchise operations

Each franchise location is independently owned and operated and may maintain additional privacy practices applicable to local operations.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Enhance website functionality
• Remember user preferences
• Measure website traffic and performance
• Improve marketing effectiveness
• Deliver relevant content and advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Service Providers

Captain Sparkles may work with trusted third-party vendors that provide services such as:

• Website hosting
• Customer relationship management (CRM)
• Email marketing
• Analytics and reporting
• Online scheduling and booking
• Payment processing

These service providers are authorized to access personal information only as necessary to perform services on our behalf and are expected to maintain appropriate security measures.

Information Sharing and Disclosure

Captain Sparkles does not sell personal information to third parties.

We may disclose personal information:

• To franchisees within the Captain Sparkles network
• To service providers supporting our business operations
• When required by law or legal process
• To protect the rights, safety, and security of Captain Sparkles, our customers, franchisees, or the public
• In connection with a business transaction such as a merger, acquisition, or asset sale

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Opt out of certain marketing communications
• Restrict or object to certain processing activities
• Exercise additional rights available under applicable privacy laws

To submit a privacy-related request, please contact us using the information provided below.

Children’s Privacy

Captain Sparkles does not knowingly collect personal information from children under the age of 13. If we learn that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. Captain Sparkles is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

Captain Sparkles reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Captain Sparkles
11 Gregory Drive
South Burlington, VT 05403

802-482-5777

office@polliconstruction.com  | CaptainSparkles.com